Consumers are willing to play an active role in lowering their energy bills. Become equipped to support and connect with them for all-around, better energy management.
Baldwin EMC ran an extensive testing program before deploying load management to ensure an effective program.
Utilizing its multi-purpose network, Baldwin EMC is able to manage voltage, respond to outages and improve power quality on the grid edge.
Baldwin EMC is managing peak load with an wide-ranging load control program that provides options for consumers and the utility.
Salt River Project (SRP), the leading utility in customer satisfaction, describes their prepay program’s impact on customer service and plans for their next generation of prepay technology.
Utilities are developing strategies to improve communication and provide more value to consumers. Salt River Project (SRP), a leader in customer satisfaction, says utilities must plan on becoming solution providers.
Burbank Water and Power eliminated unplanned outages with help from advanced analytics.
CSU describes the value an advanced metering network provides and the planning process necessary to realize that value across the utility organization.
Every department at CSU is hungry for data coming in from the AMI network. Presenting and delivering data is a key part of the utility’s strategy.
Los Alamos County describes consumer reaction to demand response initiatives.
Central Lincoln People’s Utility District story success with high-level, real-time reads during a widespread outage.
United Cooperative helps customers better understand and change their energy usage habits.
United Cooperative engages customers and helps them understand energy usage and cost impact.
United Illuminating describes the benefits of their Landis+Gyr remote service switch solution.
The benefits and efficiencies United Illuminating realized by migrating to a two-way smart grid solution from Landis+Gyr.
Developing successful solutions that integrate with existing AMI networks and deliver utility and customer value.
How a multi-purpose network compares to load management alternatives.
Why Utility-Directed Load Management Programs Make More Sense Than Ever Before.
How advanced metering is helping Black River Electric Cooperative fine tune voltage and control load
Thanks to easy AMI integration, utilities are seeing big benefits from prepayment programs.
How United Cooperative Services, a Texas electric cooperative, is making it happen.
Oncor uses MDM data to boost operations, customer satisfaction.
United Illuminating leverages data for consumer and renewables programs, and improved outage detection and response times.
How Southwest Tennessee EMC improved power factor by leveraging its AMI system.
How AMI data is helping Western Indiana Energy REMC optimize distribution.
Paying the bill—for most energy consumers, it’s the only touch point they’ll have with their power provider in any given year. A 2016 study conducted by Accenture found that the…
Last year, U.S. drivers cruised some 3.2 trillion miles, says the Federal Highway Administration. To put in perspective, that’s more than 337 round trips from Earth to Pluto. Americans love…
It’s still too early to predict the effect that Brexit will have on energy consumers in the U.K., but throughout the European Union, the cost of electric power continues to…
Life on an island has its advantages, but for utility operators dealing with the usual — and sometimes highly unusual — problems associated with providing reliable power, the isolation can…
In any relationship, when one party changes dramatically the other must change too, or risk a bad breakup. It’s no different with utilities and their customers. Gone are the days…
Visitors entering the Salt River Project headquarters lobby in Phoenix are greeted by a series of display cases. Some are dedicated to telling the history of native settlers to the…
Some call it the “Amazon effect,” the delivery of a comprehensive experience that dramatically raises the expectations of consumers—and makes it difficult to keep up and compete. Thanks to major…
As utilities seek new ways to engage with their customers, they are also looking for innovative ways to appeal to a specific and important customer segment- millennials. Generally defined as…
Many utilities are beginning to market themselves as trusted energy advisors, offering added value with new tools, content, information and advice. They are also leveraging new marketing tools to enable…
Outages have always been a fact of life for distribution utilities. However, customer expectations are changing as immediacy of information becomes the standard in any service transaction. Realistic and reliable…
Even though consumer-owned solar photovoltaics (PV) remain a small part of the generation mix at most U.S. utilities, many utility executives view solar and other distributed energy resources as challenges…
Political, environmental and technological forces continue to transform the utility business model. Here’s a snapshot of how we got here.
Balancing the demand for increased service quality, control and sustainability with the need to maintain a decades-old transmission and distribution infrastructure is the challenge of grid modernization. The changes enabled…
Cities across the globe are focusing on smart grid investments to provide a platform for new benefits, services and energy efficiencies and, ultimately, improve the lives of citizens.
The promise of networked, intelligent devices sharing information and automating processes is driving growth in many industries. How far those connections will extend to consumer technology?
Disruptive changes in how electric power is generated, distributed and consumed are making utilities rethink consumer interaction.
Keys to improving customer satisfaction
Educating consumers on smart grid value
Improved reliability with distribution transformer monitoring
With greater reliability, efficiency and control from new data, so come more security and privacy concerns.
Market drivers like demand side management, are changing how IOUs look at prepay programs.
Transforming data into valuable business intelligence.
How Oncor improved operations and customer satisfaction.
Overcoming challenges in consumer engagement and load shedding efforts.
An end-to-end view of smart grid security
Global energy in focus: explore how utilities around the world are driving change, from new energy policies and pricing models to bold smart city initiatives.
In this issue, we take a closer look at today’s utility customers. They’re younger, always connected, and expect much more from utilities—we break down the challenges and share actionable ideas.
Impact of Innovation: Utilities benefit from energy storage to line sensors, and trends like smart cities and the “Internet of Things.”
The new customer relationship: benefits and challenges of solar adoption, prepaid utility service and marketing emerging programs.
From leveraging AMI to tapping into the power of predictive analytics, benefits and value-add solutions for utility and customer are within reach.
The changing distribution model, rate structures, new regulatory approaches transactive energy’s role in assessing the value of energy services.
How utilities are using new strategies for demand response programs and the tools used for program effectiveness and recruitment efforts.
Distributed energy resources, adapting to new bi-directional energy flows, and how grid analytics are key to planning and managing distribution systems.
Strategies for consumer engagement, distributed generation and cloud-based computing solutions.
Leveraging existing AMI investments to achieve greater efficiency and customer satisfaction.
The importance of consumer education, overcoming customer resistance and boosting adoption rate.
The convergence of AMI and DA, smart grid security, selecting an MDM vendor, and more.