Baldwin EMC ran an extensive testing program before deploying load management to ensure an effective program.
Utilizing its multi-purpose network, Baldwin EMC is able to manage voltage, respond to outages and improve power quality on the grid edge.
Utilities are developing strategies to improve communication and provide more value to consumers. Salt River Project (SRP), a leader in customer satisfaction, says utilities must plan on becoming solution providers.
Burbank Water and Power eliminated unplanned outages with help from advanced analytics.
Burbank Water and Power sees unlimited potential in grid analytics to improve distribution system monitoring and turn meter data in a valuable planning tool.
At CSU, the objective was to lower peak consumption on specific circuits to delay infrastructure investments. Using smart thermostats, the utility met its peak reduction goal.
Every department at CSU is hungry for data coming in from the AMI network. Presenting and delivering data is a key part of the utility’s strategy.
Colorado Springs Utilities describes how analyzing weather patterns can help make load management events more effective and help the utility react more quickly to demand peaks.
Showcasing smart house new energy management technologies at Los Alamos County.
Central Lincoln People’s Utility District story success with high-level, real-time reads during a widespread outage.
United Cooperative helps customers better understand and change their energy usage habits.
United Cooperative engages customers and helps them understand energy usage and cost impact.
The benefits and efficiencies United Illuminating realized by migrating to a two-way smart grid solution from Landis+Gyr.
It’s time to manage the demand side, as every problem has been met with a supply-based solution, that means add more capacity.
Paying the bill—for most energy consumers, it’s the only touch point they’ll have with their power provider in any given year. A 2016 study conducted by Accenture found that the…
Refocusing Cybersecurity at Utilities
Where does the smart grid end and the smart city begin? There is no boundary. Smart grids empower smart cities.
The Tokyo 2020 Olympics promise to be the most futuristic Olympic games in history, with the city spending billions on preparations. One current initiative that will be critical to the…
The complex and plodding energy regulatory structure in the U.S. is often at odds with the desire for a nimble, reliable and efficient energy system. Looking across the Atlantic, some…
It’s still too early to predict the effect that Brexit will have on energy consumers in the U.K., but throughout the European Union, the cost of electric power continues to…
Life on an island has its advantages, but for utility operators dealing with the usual — and sometimes highly unusual — problems associated with providing reliable power, the isolation can…
In any relationship, when one party changes dramatically the other must change too, or risk a bad breakup. It’s no different with utilities and their customers. Gone are the days…
Visitors entering the Salt River Project headquarters lobby in Phoenix are greeted by a series of display cases. Some are dedicated to telling the history of native settlers to the…
Some call it the “Amazon effect,” the delivery of a comprehensive experience that dramatically raises the expectations of consumers—and makes it difficult to keep up and compete. Thanks to major…
As utilities seek new ways to engage with their customers, they are also looking for innovative ways to appeal to a specific and important customer segment- millennials. Generally defined as…
Many utilities are beginning to market themselves as trusted energy advisors, offering added value with new tools, content, information and advice. They are also leveraging new marketing tools to enable…
Outages have always been a fact of life for distribution utilities. However, customer expectations are changing as immediacy of information becomes the standard in any service transaction. Realistic and reliable…
Even though consumer-owned solar photovoltaics (PV) remain a small part of the generation mix at most U.S. utilities, many utility executives view solar and other distributed energy resources as challenges…
Political, environmental and technological forces continue to transform the utility business model. Here’s a snapshot of how we got here.
Balancing the demand for increased service quality, control and sustainability with the need to maintain a decades-old transmission and distribution infrastructure is the challenge of grid modernization. The changes enabled…
Cities across the globe are focusing on smart grid investments to provide a platform for new benefits, services and energy efficiencies and, ultimately, improve the lives of citizens.
The promise of networked, intelligent devices sharing information and automating processes is driving growth in many industries. How far those connections will extend to consumer technology?
Poised for considerable growth in the coming decade, energy storage will provide many services traditionally performed with other devices.
Utilities are seeing dual-purpose benefits as they use advanced meters, equipped with communication technology, as distribution sensors.
Disruptive changes in how electric power is generated, distributed and consumed are making utilities rethink consumer interaction.
Keys to improving customer satisfaction
Falling costs for rooftop solar photovoltaic (PV) systems, tax incentives and other factors are speeding up the growth of PV
installations in many parts of the country.
Educating consumers on smart grid value
Getting ahead of prepaid can pay off for utilities
How three rural utilities made the move to AMI technology
Improved reliability with distribution transformer monitoring
Utilities find ways to meet load management goals
Lessons learned and “beyond metering” benefits.
Tips for leveraging new levels of intelligence.
Market drivers like demand side management, are changing how IOUs look at prepay programs.
Transforming data into valuable business intelligence.
How Oncor improved operations and customer satisfaction.
Overcoming challenges in consumer engagement and load shedding efforts.
The traditional business model at a crossroads, beset by more new challenges than ever.
The structural changes needed to enable a two-way distribution grid.
How smart grid technology can help.
Global energy in focus: explore how utilities around the world are driving change, from new energy policies and pricing models to bold smart city initiatives.
In this issue, we take a closer look at today’s utility customers. They’re younger, always connected, and expect much more from utilities—we break down the challenges and share actionable ideas.
The new utility economy: Managing challenges and maximizing opportunities, from grid modernization and revenue protection to new players in solar.
Impact of Innovation: Utilities benefit from energy storage to line sensors, and trends like smart cities and the “Internet of Things.”
The new customer relationship: benefits and challenges of solar adoption, prepaid utility service and marketing emerging programs.
From leveraging AMI to tapping into the power of predictive analytics, benefits and value-add solutions for utility and customer are within reach.